So then, we're setting up the appointment, and I distinctly remember a screen telling me there would be a $23 installation fee as I clicked through the order.
She then tells me that installation will be $123 dollars! Turns out it is only $23 for the television, and, get this....$99 for the internet. $99!!! That is anal rape.
- I do not need ANYTHING special for this. I've got a freakin PhD in Computer Science, I can handle my networking stuff. So I did not ask for any sort of professional installation in terms of setting up a router, installing software on my computer, or anything like that.
- I don't need anythign wired at the place, the place is fully wired.
- I LITERALLY need them to remove a trap and configure me. I can't believe people pay $99 for that. That is just the most ridiculous thing I've ever heard!
She also tells me that because I have been so nice (I have, I am generally always nice to service people because they are people too), she can get me to just under $50 for the install. This STILL seems crazy to me. People will come install satellite dishes for $0. SATELLITE DISHES. It is much more complicated than removing a trap from a house that is already totally wired.
So, I think...well, there's a coffee shop nearby, work is not far...Maybe I won't get internet...maybe it's not REALLY necessary. That's how against paying this fee I am, because it just completely offends my sense of what things should cost. So I ask the person, "What if I just got TV, then?"
You know what happens?
She ignores me. I sit at my computer for minutes, thinking maybe she is checking with a supervisor or something...but no, I am literally hanging for minutes. I am much more patient than your average person here, so finally, I just typed, "hello?" and waited a minute or two more. Finally, I realized that somehow, asking a legitimate question had pushed the wrong buttons, and I was being frozen out.
So, I wrote, "Ok then. Thank you for your time," waited about 30 more seconds, and logged out. I wish in hindsight that I had timed the difference in time between my messages, but then, I didn't think that I was going to get ignored. But I think I probably waited a total of 7-8 minutes or so....in a LIVE CHAT.
Goodness gracious. I would have been willing to pay around $25 or so, but instead I didn't sign up. Again. Sigh. It shouldn't be this hard.