I googled it and apparently they've had this policy for a while, but it's the first time since I last signed up. I'm like, whaaa? Yeah right! You've gotta be fucking kidding me, I don't trust my number with them (or anyone for that matter - I am very stingy with that number). With all the brouhaha today about being careful with your SSN, you think I'm just going to type it over the internet to some person? You think I'm going to give it to a cable company? Please!
What the hell is that about? I want TV and internet, but I do NOT want to give them my SSN. Even their customer service czar has twittered that they don't require it, but that doesn't stop their representatives from trying to get it from you. That's the biggest rub. When exposed, the Comcast customer service czar twittered that their policy was not to require SSN. This happened in 2008. And yet, reps are still trying to tell you that you have to give it to them (that's what happened to me today). So they are either hugely ineffective at getting training to their reps, or they are purposefully trying to get people to give SSNs because they assume people will eventually just give it to them. Well, I pushed back, and I said no. They said, you have to, there is no other way. I said thanks and hung up on the chat.
The worst part is that the rep tried to tell me that the reason they needed the number was to make sure I qualified for the best service and deals, and to see if I needed to put in a deposit for service. I told them I had an account that I canceled several months prior before I moved and couldn't they just look that up to see that it was in good standing...and the answer was No. If you need it to make sure I'm not going to stiff you, can't you just see that I've been a good paying customer for years?
There's a reason why Comcast was runner up to AIG in this years Consumerist Worst Company in America contest. I've always used them because I've never had another choice. This is not the first time they have pissed me off. I think this time I'm going to try to find something else though. I'm going to try hard, because I really, REALLY don't think I should have to give them my social.